HP StorageWorks Enterprise Virtual Array Service and Support

Course Code: 2168
Length: 5 Days

Latin America Partners click here for registration information.

HP Employees: To access schedules and register for training in ELMS, click here. The ELMS Catalog Code for this course is 2168.

This course provides training for the HP StorageWorks Enterprise Virtual Array storage system, including the eva5000 and eva3000. The course describes hardware components and functions in detail, including the HSV controller, disk drive enclosure, FC loop switch, and Storage Management Appliance. Details are provided on how the Enterprise Virtual Array storage system implements virtualization, and instructions are given on how to set up, configure, and manage the storage system using Command View EVA software and the Storage System Scripting Utility (SSSU). This course also describes how error messages are generated and analyzed, defines the best practices for configuring storage, and provides troubleshooting resources. Hands-on laboratories are included to correlate with the classroom materials.

The latest update of the Enterprise Virtual Array reflects the release of VCS V3.020. This version includes support for low cost drives, increased eva3000 modularity, and enhanced serviceability. The course reflects the use of Storage Management Appliance Software V2.1 and Command View EVA V3.2, as well as the Storage Management Appliance Generation 3 (G3) hardware. An updated section on Phone Home capabilities includes information on the current solution using Instant Support Enterprise Edition (ISEE) with various analysis tools. Laboratory materials are updated to reflect field service issues dealing with any new hardware or software.

This course does not cover training for the following:

• Advanced Fibre Channel concepts
• SAN technology
• Virtualization concepts
• Storage management appliance
• Instant Support Enterprise Edition (ISEE), Web-Based Enterprise Services (WEBES), or other notification and analysis tools
• Storage systems other than the eva5000 and eva3000

Course Outline:

• Product Overview
• HSV Controller
• Disk Drive Enclosure
• Fibre Channel Loop Switch
• Rack, Cabling, Configuration, and Initial Setup
• Storage Management Appliance
• Concepts and Terminology
• Storage System Configuration
• Storage System Management
• Error Reporting and Diagnostics
• Storage System Scripting Utility
• Best Practices and Storage Tools
• Troubleshooting

To benefit from this training, the service engineer should have successfully completed the following courses:

• Storage Basics for Better TCE -- eLMS NEX2-STORAGEBASEvA
• Storage Change Management -- eLMS NEX2-STORAGECHGvA
• Storage Technologies Web-Based Training (WBT) -- eLMS 1822
• HP StorageWorks Full-Line Technical WBT -- eLMS 488
• Introduction to Storage Area Networks Computer-Based Training (CBT) -- eLMS NED1-SANCBTvA
• Storage Area Network Fundamentals -- eLMS NES1-SAN-FUNDTLSvB
• Compaq StorageWorks Virtualization Concepts WBT -- eLMS 6066

The service engineer should also be familiar with OpenView and SANworks software products through the appropriate courses.

For online / web based courses noted above, please visit the Learning Center.

This course is currently available to HP employees and Latin America partners only.

Upon successful completion of this course, the student should be able to:

• Describe the features and functions of the Enterprise Virtual Array hardware components.
• Identify the physical, management, and interconnect features and functions of the HSV controller, disk drive enclosure, FC-AL drives, and FC loop switch.
• Describe the rack models, power cabling, and cabling configurations for all models.
• Describe how to perform initial setup of the Enterprise Virtual Array components.
• Define the terminology associated with the Enterprise Virtual Array and virtual storage.
• Describe how the Enterprise Virtual Array implements virtualization technology.
• Use Command View EVA to set up, configure, and manage the Enterprise Virtual Array.
• Describe all aspects of Enterprise Virtual Array error reporting and diagnostics generation.
• Describe how to set up and use the Storage System Scripting Utility.
• Describe storage configuration best practices and tools.
• Identify and use troubleshooting sources and tools.
• Identify FRUs and CRUs, and perform removal and replacement procedures.