Advanced Backup Troubleshooting & Tuning (ATT)

Course Code: 15723
Length: 2 days

Partners: To view a schedule of classes and to register online for this course, click here. Or, if you would prefer to register by phone, call 1.800.732.5741 (US) or 1.800.392.7024 (Canada).

Latin America Partners click here for registration information.

This course provides advanced tape drive training on troubleshooting and performance tuning. The functionality and objectives of the Test Formatter II (TF2) web application, an issue tracking and troubleshooting tool, are presented and demonstrated. Then, after a review of basic Library and Tape Tools (L&TT) functionality, a more in-depth view of the testing functions, test scripts, event logs, support tickets, and the firmware management is presented. Performance tuning tools, which isolate and test system components, are discussed and demonstrated. 

In the lab portion of this course, the students will apply their knowledge using several case scenarios.

The course combines several diagnostics and troubleshooting tools into one course to demonstrate how these tools, used together, provides a faster and more complete solution when troubleshooting service problems.

This course does not cover training for the following:

• General storage and tape backup concepts
• Basic L&TT functionality
• SAN connectivity foundations
• Backup software
• Enterprise Backup Solutions (EBS)

In order to successfully complete this course, the student should have the following:

• Basic knowledge of tape technologies and standalone tape drives, including:
• Magneto optical storage.
• Entry-level tape automation products.
• Mid-range and Enterprise level tape libraries.
• Basic knowledge of Library and Tape Tools (L&TT).
• SAN connectivity foundations.

This course is intended for HP Services field engineers, call center personnel, and other field personnel who provide installation and/or operational support assistance.

Registration may be canceled without tuition charge if Hewlett-Packard Training Registration receives notification of cancellation twenty-one business days prior to class. Cancellations made twenty to three business days prior to class will incur a $150 cancellation charge ($210 in Canada, plus applicable taxes). Cancellations made two business days prior or less to class date and/or no-shows will incur the full tuition charge.